Shipping policy
Shipping Policy
Last updated: August 17, 2026
Thank you for supporting Lantern & Stone Co. The information below explains how orders are produced, processed, and shipped.
Order Processing
Many Lantern & Stone Co. products are made specifically for each order. Please allow approximately 3–7 business days for production before your order ships.
Business days do not include weekends or holidays. Processing may take longer during product launches, holidays, or periods of unusually high order volume.
Shipping and Delivery
After production is complete, delivery within the United States typically takes an additional 3–7 business days.
Most orders arrive approximately 6–14 business days after the order is placed, although carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
We currently ship within the United States.
Shipping Costs
Standard shipping within the United States is $7.95.
Orders totaling $125 or more qualify for free standard shipping.
Split Shipments
Products may be made and shipped by different fulfillment partners. If your order contains multiple items, they may arrive in separate packages at different times.
You will receive tracking information for each shipment as it becomes available. You will not be charged additional shipping fees solely because an order ships in multiple packages.
Tracking Information
Once an item ships, you will receive a shipping-confirmation email containing its tracking information.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you need to correct an address, contact us immediately at info@lanternandstoneco.com. We may be able to update it if production or fulfillment has not begun. Once an order enters production or ships, an address change may no longer be possible.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Delivered Packages
If tracking has not updated for several days or your package appears delayed, contact us at info@lanternandstoneco.com so we can help review the shipment.
If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location, ask members of your household, and contact the shipping carrier. You should also notify us promptly so we can review the available tracking information and determine the appropriate next steps.
Lantern & Stone Co. cannot guarantee replacement of packages confirmed as delivered to the address provided during checkout.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery and include:
• Your order number
• Clear photographs of the item and issue
• A brief description of the problem
Once the issue is verified, we will arrange a replacement or refund at no additional cost.
Contact
For shipping questions, contact: