Refund policy
Return & Exchange Policy
Last updated: August 17, 2026
Thank you for supporting Lantern & Stone Co. Because many of our products are made specifically for each order, please review product descriptions, color options, and size guides carefully before purchasing.
Returns and Exchanges
We do not accept returns or exchanges for:
• Ordering the wrong size or color
• Change-of-mind purchases
• Minor color differences caused by screen or display settings
• Items that have been worn, washed, altered, or damaged after delivery
Please review the written size guide provided on the product page before placing your order.
Order Changes and Cancellations
Made-to-order products can enter production shortly after an order is placed.
If you need to change or cancel an order, contact us immediately at info@lanternandstoneco.com. We will try to help if production has not begun, but changes or cancellations cannot be guaranteed once an order enters production.
If we cannot ship an order within the stated timeframe, we will contact you with an updated estimate and any cancellation or refund options that apply.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery and include:
• Your order number
• Clear photographs of the item and issue
• A brief description of the problem
Once the issue is verified, we will provide a replacement or refund at no additional cost.
Please do not return an item unless we provide return instructions. Depending on the issue, a physical return may not be required.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider, so the refund may take several business days to appear after it is issued.
Original shipping charges are generally nonrefundable unless the order arrived damaged, defective, misprinted, incorrect, or a refund is otherwise required.
Incorrect Addresses and Returned Packages
Customers are responsible for entering a complete and accurate shipping address during checkout.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for additional shipping charges before it can be resent.
Lost or Delayed Shipments
For information about delayed, lost, or delivered-but-missing packages, please review our Shipping Policy or contact us at info@lanternandstoneco.com.
Applicable Consumer Rights
Nothing in this policy limits any rights or remedies available under applicable law.
Contact
For help with an order, contact: